Privacy Policy

How Alfonso Garcia Lettering handles personal information, inquiries, bookings and text messaging consent.

Last updated: October 19, 2026 This Privacy Policy explains how Alfonso Garcia Lettering handles information collected through this website, inquiries, bookings, purchases, and customer communications. Information we collect We collect details you provide, such as your name, email, phone number, shipping address, project description, reference files, appointment preferences, order information, and messages. We also keep communication history, delivery status, SMS consent and opt-out records, and technical information used to protect the site, such as IP addresses. If you leave a voicemail, we may retain the recording to respond to you. How we use information We use this information to respond to inquiries, plan projects, manage appointments, fulfill orders, process payments and refunds, provide support, maintain consent preferences, and prevent fraud or misuse. SMS messages are sent only with consent appropriate to their purpose. Mobile information & SMS consent No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own use. We may share the information necessary to deliver and support our text messages with providers acting on our behalf, such as Twilio and telecommunications carriers. These providers may use it only to provide those services, not for their own marketing. SMS consent is optional and not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also contact us through our inquiry form . See our SMS terms for more details. Service providers & other disclosures We use service providers for hosting, payment processing, and communications. Stripe processes payment details; we retain payment references and status rather than full card numbers. Twilio processes messaging and calling information. We may disclose information when required by law or necessary to protect rights and prevent fraud. We do not sell personal information or share it for third-party advertising. Cookies, local storage & embedded content The site uses browser storage for features such as your cart, wishlist, and saved videos, and cookies for authenticated admin sessions. You can clear these through your browser, although doing so may reset those features. Embedded YouTube videos and external payment pages may collect information under their providers’ own privacy policies when you use them. Retention & security We retain information as needed to provide services, maintain business records, honor opt-outs, resolve disputes, and meet legal obligations. We use access controls and other safeguards to protect information; no system can guarantee absolute security. Your choices & requests You may ask to access, correct, or delete your information through our inquiry form . Select email as your preferred contact method if you do not want texts. We may verify your identity before fulfilling a request and retain records where needed for legal obligations or to honor your opt-out. Additional rights may apply depending on your location. Children’s privacy This website is not directed to children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate. Updates & contact We will post changes on this page with an updated date. For privacy questions, contact Alfonso Garcia Lettering .